Refund and Returns Policy
Return & Refund Policy
Effective Date: July 27, 2026
Our Promise
At Hawaaz, we carefully check products before shipping. If something isn’t right with your order, we’re here to help find a fair solution.
Return Eligibility
You may request a return if:
- You received the wrong product
- The product arrived damaged or defective
- Parts or accessories are missing
- You received a different model, size, or colour than ordered
Returned products must be unused, in original condition, and include the original packaging and accessories.
Products with removed seals or packaging stickers may not be eligible for return.
Return Period
For damaged, incorrect, defective, or incomplete orders, please contact us within 24 hours of delivery.
Other eligible return requests should generally be submitted within 7 days of delivery.
Non-Returnable Items
Some products cannot be returned once opened or used due to hygiene, safety, or product-specific restrictions. Clearance and final-sale items may also be non-returnable unless defective.
How to Request a Return
Contact our support team with your order number and details of the issue. Photos may be requested to help us review your request.
Please wait for return approval and instructions before sending any product back.
Refunds & Replacements
Once an approved return is received and inspected, we may provide a refund or replacement, depending on the situation and product availability.
Approved refunds are generally processed through the original payment method and may take 5–10 business days to appear, depending on the payment provider.
Return Shipping
If the return is due to a wrong, damaged, or defective product, Hawaaz may cover the return shipping cost.
For other eligible returns, return shipping may be the customer’s responsibility.
Order Cancellation
Orders can usually be cancelled before they are packed or shipped. Once an order has been shipped, cancellation is generally not possible, but an eligible return may still be requested.
Exchanges
Exchanges are available only for eligible products and depend on product availability, condition, and approval after inspection.
Contact Us
For return or refund assistance:
Email: sales@hawaaz.com
Phone / WhatsApp: +8801796232783
You can also reach us through Facebook or Instagram.
Policy Updates
Hawaaz may update this policy when necessary. The latest version will always be available on this page.
Our Commitment
We want every Hawaaz order to be a smooth and reliable experience. If something goes wrong, our team is here to help.
